Terms & Conditions

Definitions & Parties

"Company" refers to Mexico City Black Car, a division of Infinite Logistic Technologies (ILT), owned by James-Michael Prieto Corbin. "Client" refers to any individual or entity booking transportation or related services. "Mikey AI" refers to the proprietary artificial intelligence concierge system used to facilitate bookings, quotes, and customer service.

"Services" include all ground transportation, airport transfers, executive chauffeur services, hourly service, venue reservations, and any ancillary logistics facilitated by the Company or its affiliates, including Lux Tour Travel.

Booking & Confirmation

All bookings are considered provisional until a confirmation number is issued by Mikey AI or our operations team. Confirmation numbers beginning with MCBC- are issued automatically upon successful payment processing.

• Bookings must include pickup location, destination, date/time, and passenger count.
• Airport transfers require flight number for monitoring purposes.
• Special requests (meet & greet, child seats, accessibility requirements) must be noted at time of booking.
• The Company reserves the right to refuse service at its discretion.

Payment Terms

All payments are processed in USD via Stripe Checkout, our certified payment processor. By proceeding with payment, you authorize the Company to charge the full amount displayed at checkout.

• Payment is due in full at the time of booking unless otherwise agreed in writing.
• Corporate accounts may be established with net-30 terms upon credit approval.
• All prices are exclusive of gratuity. Gratuity is at the client's discretion.
• Meet & Greet service (+$45 USD) and extra stops (+$25 USD per stop) are charged at confirmed rates.

Cancellation Policy

We understand that travel plans change. Our cancellation policy is as follows:

• More than 24 hours before pickup: Full refund issued to original payment method within 5–10 business days.
• 12–24 hours before pickup: 50% refund issued.
• Less than 12 hours before pickup: No refund. The full charge applies.
• No-show: Full charge applies. Defined as client not present within 45 minutes of scheduled pickup.
• Airport transfers: We monitor flight status. Delayed flights are accommodated at no additional charge.

Service Standards

Mexico City Black Car is committed to delivering 6-Sigma execution standards. Our service commitments include:

• Drivers arrive a minimum of 10 minutes before scheduled pickup.
• All vehicles are GPS-tracked and in constant communication with our dispatch team.
• Drivers are professionally attired, background-checked, and licensed.
• All vehicles are inspected and maintained to commercial transportation standards.
• Smoking is strictly prohibited in all vehicles.
• No unauthorized passengers or stops beyond what is confirmed in the booking.

Liability & Limitations

Mexico City Black Car carries commercial liability insurance for all vehicles and drivers. In the event of an accident or incident during service, please contact our operations team immediately.

The Company's liability for any claim arising from transportation services is limited to the amount paid by the client for the specific trip in question. The Company is not liable for:

• Indirect, consequential, or punitive damages.
• Lost revenue or missed connections due to traffic, weather, or circumstances beyond our control.
• Items left in vehicles (lost property inquiries: [email protected]).
• Delays caused by inaccurate information provided by the client.

AI & Mikey Disclosure

Mikey AI is an artificial intelligence system developed by Infinite Logistic Technologies. It is designed to provide accurate, helpful information about our services, pricing, and logistics. By interacting with Mikey, you acknowledge:

• Mikey is an AI system and not a human representative.
• Pricing generated by Mikey is based on our standard rate schedule and is subject to confirmation.
• Mikey does not have access to real-time traffic or external booking systems beyond our own platform.
• Conversations with Mikey may be reviewed by our team for quality assurance and AI improvement.
• Mikey AI is protected intellectual property of Infinite Logistic Technologies. USPTO patent pending.

Privacy & Data

We collect only the information necessary to fulfill your booking: name, email, phone number, passenger count, and trip details. This data is:

• Used exclusively for booking confirmation, driver dispatch, and client communications.
• Never sold to third parties.
• Transmitted securely via encrypted channels.
• Retained for a maximum of 24 months, after which it is deleted from our systems.

Payment processing is handled entirely by Stripe. Mexico City Black Car does not store credit card information.

Governing Law

These Terms and Conditions are governed by the laws of the United States of America and the State of California, without regard to conflict of law principles. Any disputes arising from these terms or our services shall be resolved through binding arbitration in San Diego, California.

For clients booking from within Mexico, local consumer protection laws (Ley Federal de Protección al Consumidor) apply where they provide greater protections than these terms.

Contact

For any questions regarding these Terms and Conditions, or to report a service issue:

• Email: [email protected]
• WhatsApp: +1 858 999 1895
• AI Concierge: Talk to Mikey
• Operations: [email protected]

Mexico City Black Car is a division of Infinite Logistic Technologies. USPTO Patent Pending. © 2026 James